Shipping policy
Misté ships to all countries within the European Union.
Shipping Partners
We work with the following shipping partners:
-
Czech Republic: Zásilkovna / Packeta, GLS
-
Slovakia: Zásielkovňa / Packeta, GLS
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All other European Union countries: GLS
The available shipping methods for your destination will be displayed during checkout.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Czech Republic and Slovakia | Usually 3–5 business days |
| Other European Union countries | Usually 3–8 business days, depending on the destination |
Delivery times are estimates only and may vary due to carrier operations, peak periods, weather conditions, or other circumstances beyond our control.
Shipping Prices
Shipping costs are calculated automatically at checkout based on your destination and the selected shipping method.
Czech Republic
| Shipping Method | Price |
|---|---|
| Zásilkovna / Packeta – pickup point | €4.29 or the equivalent in CZK |
| Zásilkovna / Packeta – home delivery | €6.49 or the equivalent in CZK |
Free shipping on orders of €100 or more, or the equivalent in CZK.
The applicable CZK amount is displayed at checkout.
Slovakia
| Shipping Method | Price |
|---|---|
| Zásielkovňa / Packeta – pickup point | €5.39 |
| Zásielkovňa / Packeta – home delivery | €7.59 |
Free shipping on orders of €100 or more.
Other European Union Countries
The following prices apply to GLS home delivery:
| Destination | Price |
|---|---|
| Austria, Germany, Hungary, Poland | €8.69 |
| Belgium, Denmark, Croatia, Luxembourg, Netherlands | €9.79 |
| Estonia, Lithuania, Latvia, Romania, Slovenia | €10.89 |
| Bulgaria, France, Italy, Sweden | €14.19 |
| Spain, Portugal | €15.29 |
| Finland, Ireland | €19.69 |
| Greece | €20.79 |
Free shipping on orders of €100 or more.
For EU destinations not listed above, available shipping methods and applicable prices are displayed at checkout.
Pickup Point Selection
For Packeta / Zásilkovna / Zásielkovňa pickup point delivery, the pickup point is selected after the order is completed, on the Thank You page or the Order Status page.
Please complete your pickup point selection so that we can arrange delivery to your chosen location.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Customs & Duties
Orders shipped within the European Union are not subject to customs duties or import taxes.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Misté cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at info@misteritual.com.
We will work directly with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.
Contact
If you have any questions regarding shipping or delivery, please contact us:
Maison Brands s.r.o.
Email: info@misteritual.com
Last updated: September 2026
