Shipping policy

Misté ships to all countries within the European Union.

Shipping Partners

We work with the following trusted shipping partners:

• Czech Republic: Zásilkovna, GLS
• Slovakia: Zásilkovna, GLS
• All other European Union countries: GLS

The available shipping methods for your destination will be displayed during checkout.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Delivery times are estimates only and may vary due to carrier operations, peak periods, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your destination and the selected shipping method.

Any applicable free shipping promotions will be displayed on our website and during checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Customs & Duties

Orders shipped within the European Union are not subject to customs duties or import taxes.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Misté cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at info@misteritual.com.

We will work directly with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.

Contact

If you have any questions regarding shipping or delivery, please contact us:

Maison Brands s.r.o.
Email: info@misteritual.com

Last updated: September 2026